Prompt resolutions of queries on invoices can help in not only ensuring on-time payment but also avoiding disputes arising from misunderstandings or miscommunication. Our structured process for query resolution allows queries to be responded and acted upon quickly and effectively.
Rigel Networks’ account payable query resolution services are designed to transform our clients’ entire payment operations by efficiently automating the processes of transaction management, collection management and exception resolution. Our expert associates work closely with businesses to effectually handle payment collection activities without disturbing their relationships with clients. Rigel Networks’ account receivable solution is comprehensive yet entirely flexible to suit your needs.
Benefits of Outsourcing Query Resolution Services-
Or der-to-cash cycle help: Expert query resolution expert use their industry specific expertise to implement best practices for improving their order-to-cash cycle so they can add to their cash flow and working capital in very small amount of time.
Enhance coordination amid account payable (AP) and sourcing: Many times, we notice a communication gap between the AP and sourcing functions. To reduce the co-ordination gap both the AP and sourcing teams work together on data driven insights. By doing so, they will surely improve supplier performance.
Defined structured query resolution process: One of the major hurdles in ensuring timely payment is the lack of a well-defined query or disagreement management process. Query resolution analysts in top finance and accounting firms are backed by most advanced process documentation that ensures sufficient communication and answerability between the parties on actions required to clear payments so that queries are successfully responded to and by the right person.
Follow up: One of the difficult but important tasks is following up and communicating effectively with your clients. Outsourced expert finance and accounting query resolution team develops an automated reminder system to report on outstanding invoices which will ensure timely resolution on queries.
Ensure customer satisfaction: Customers queries can be managed through outsourced company’s operational centre, ensuring resolution of queries before the due date of invoice, thus, it will not affect payment and ensure improved customer satisfaction.